Book Events: Caring for your Visitor

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Managing your Visitor!

  • Make contact and book as early as possible
  • Listen as well as ask!
  • Explain the Book Event's context
  • Discuss possible choice of dates and timings - what is a "day's work"?
  • Explain possible audience numbers and range of ability
  • Ask for the speaker's opinion of the expected work
  • Discuss the venue
  • Ask about equipment needs
  • Ask for charges - does he / she include travel and accommodation?
  • Make sure the speaker knows your title, address, phone and email
  • Confirm everything in writing
  • Make sure the speaker only has to deal with one person in school, not several
  • Will the speaker expect payment on the day?
  • Confirm details about the audience and accompanying adults about two weeks before - It's really useful for the speaker to know some names and titles before arrival
  • Provide a clear map
  • Make sure the car parking / transport arrangements are clear
  • Give possible train times if relevant
  • Make sure somebody is ready to meet your speaker on arrival / organise badges etc.
  • Offer refreshments and point out the loo!
  • Make sure that the venue and equipment are organised
  • Give time and space to 'set up'
  • Make sure the audience is calm and focused at the start - don't be embarrassed to shout now if you need to - better now than later!
  • Make sure the speaker is properly introduced
  • Make sure the audience has some idea of the context of the speaker!
  • Protect the speaker from difficult situations - make sure staffing is adequate! Deal with nuisances effectively
  • Make sure somebody somewhere says thank you!
  • Organise help as your speaker clears away
  • Add your own personal thanks or / and send a short note of thanks after the event
  • Provide evaluation if requested
  • Pay the bill promptly

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