This page provides the answers to frequently asked questions about logging in, usernames and passwords, and using the Members' Area of the website. You can view this page at any time via the menu SLA Info > About the Website > Login/Password Help.

Logging In

All SLA Members have access to the members' area of the website, which contains a wide range of advice and support information, downloadable materials and resources. Members are issued with a username and password on first joining the SLA. It's always a good idea to log in if you are a member, as you will automatically be offered members' prices on all purchases when you are logged in.

To log in, use the LOG IN panel on the right hand side of every page on the website. You may need to expand the panel first by clicking on the symbol to the right of the panel header. Once you have logged in, the panel changes to show your username and offer you the option of logging out or viewing settings.

Forgotten Username?

• If you have not changed your username since you were issued with it, it is the same as your SLA membership number (usually prefixed by M). This number can be found on the address sheet of every issue of The School Librarian sent to you.
• If you have changed your username (to make it easier to remember), you can still always log in using your SLA membership number as your username.
• If you don't know your SLA membership number, or if you have tried the above suggestions and are still unable to log in, please contact the SLA Office.

Lost Password?

• If you have forgotten or lost your password, please visit the Password Reminder page.

How do I change my username and/or password?

• To change your username or password to make them easier to remember, log in, go to the Settings page and choose the Change Username or Change Password link.
• If you believe your password has been compromised (i.e. someone else has found out what it is and is using it to log in to the website), please contact the SLA Office and ask for your master password to be reset.

Do I have to log in every time I visit the website?

If you would like the website to "remember" you, so that you don't have to log in every time you visit it, go to the Settings page and tick the box labelled "Remember me and keep me logged in on this computer".

You should not do this if you are using a public computer (e.g. in an internet café or library), or if you are using a computer to which other people have access (e.g. at work).

The "Remember me" setting works on a per-computer basis, so you can set it differently for different computer. For example, you could tick it on your home computer but not your work computer.

The "Remember me" setting is stored in a "cookie". (What is a cookie?) If your browser is set not to accept cookies, or if you manually clear your cookies, or if your work internet policy is set up not to allow cookies to be stored on your system, the "Remember me" setting will not work, and you will have to log in on each visit.