Thank you for purchasing our publications.
In order to be eligible for a refund of a publication, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact us: firstname.lastname@example.org.
Membership and Digital products or digital access items (excluding webinars)
Thank you for purchasing our digital products.
We offer a money-back guarantee for these purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase.
After the 14-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.
If you have any additional questions or would like to request a refund, feel free to contact us: email@example.com.
Thank you for buying a webinar. Notice of cancellation must be in writing via email. To cancel via email, send the cancellation notice to: firstname.lastname@example.org
For attendees registered for individual webinars, there are two refund/cancellation options:
1. If you cancel and do not want a recording of the webinar post-event:
Notice of cancellation 5 business days prior to the course = 100% refund
Notice of cancellation 0-4 business days prior to the course = No refund
2. If you cancel for the live webinar and want a recording of the webinar sent to you post-event, no refund will be given.
For attendees registered for a webinar course:
To cancel the entirety of the course the above applies. For cancellations of a second part of a webinar course partial refunds (based on a prorated rate per webinar) will be provided, minus a £10.00 administrative fee.
Refund requests as a result of technical issues: If a technical failure at the attendee's home or workplace prevents access to the live webinar, the attendee will not be given a refund. It is the responsibility of the attendee to confirm system requirements and test their computers prior to the start of the webinar. If a technical failure is the fault of the service provider and the webinar is cancelled, a full refund will be provided.
3. For purchases of recorded webinars: no refund will be given.
Training courses (regional training and weekend course)
Thank you for buying a training course. Notice of cancellation must be in writing via email sent to email@example.com. If the attendee wishes to cancel/postpone a course, the following policy will apply unless agreed by prior arrangement:
More than 4 weeks prior to the course start date: 0% fees are payable
28 - 15 days prior to the course date: 0% fees are payable, but an admin fee of £10 will be applied.
7 – 14 days prior to the course start date: 50% fees are payable
7 – 0 days prior to the course start date: 100% fees are payable
Alternatively, a candidate can be substituted up to 24 hours before the start of the regional course and 48 hours for the weekend course. It may be necessary for reasons beyond the control of the SLA to change the date, time, content and instructor/s. We reserve the right to cancel a course up to and including the date of the course. In the unlikely event that a course should be cancelled/postponed, we will endeavour to provide an alternative date. The SLA disclaim any further liability. If the alternative date is not suitable a full refund will be provided.
In the event that a payment is to be refunded, the SLA will endeavour to process all refunds as quickly as possible. Refunds can only be made to the card account or bank account from which the refundable payment was made.