This session is about using focus groups to reach and engage with non-traditional library users helping to widen access and relevance of the library, ensuring the library meets their needs and expectations.
- it highlights methods for reaching non-traditional library users
- ways of consulting to ensure stock and services are seen as relevant to a wide range of backgrounds and lived experience
- creating a vibrant and thriving library environment that is user-focused
- ensuring inclusion but achieving this in a way that feels dynamic and 'celebratory' rather than formulaic or onerous (corporate policies can sometimes be a little lifeless)
Jake Hope and Amy McKay