This session is about using focus groups to reach and engage with non-traditional library users helping to widen access and relevance of the library, ensuring the library meets their needs and expectations.

- it highlights methods for reaching non-traditional library users 

- ways of consulting to ensure stock and services are seen as relevant to a wide range of backgrounds and lived experience

- creating a vibrant and thriving library environment that is user-focused

- ensuring inclusion but achieving this in a way that feels dynamic and 'celebratory' rather than formulaic or onerous (corporate policies can sometimes be a little lifeless)

Speaker Info

Speaker Name

Jake Hope and Amy McKay