SLA Terms & Conditions
Publications
Thank you for purchasing our publications. In order to be eligible for a refund of a publication, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact us: [email protected].
Membership and Digital products or digital access items (excluding webinars)
Thank you for purchasing our digital products.
If you are not satisfied with the product that you have purchased from us, you are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.
If you have any additional questions or would like to request a refund, feel free to contact us: [email protected].
Webinars or Webinar Courses
Thank you for buying a webinar. Notice of cancellation must be in writing via email. To cancel via email, send the cancellation notice to: [email protected]
For attendees registered for individual webinars, there are two refund/cancellation options:
1. If you cancel and do not want a recording of the webinar post-event:
Notice of cancellation 5 business days prior to the webinar = 100% refund
Notice of cancellation 0-4 business days prior to the webinar = No refund
2. If you cancel for the live webinar and want a recording of the webinar sent to you post-event, no refund will be given.
For attendees registered for a webinar course the entirety of the course the above applies. For cancellations of a second part of a webinar course partial refunds (based on a prorated rate per webinar) will be provided, minus a £10.00 administrative fee.
Refund requests as a result of technical issues: If a technical failure at the attendee's home or workplace prevents access to the live webinar, the attendee will not be given a refund. It is the responsibility of the attendee to confirm system requirements and test their computers prior to the start of the webinar. If a technical failure is the fault of the service provider and the webinar is cancelled, a full refund will be provided.
3. For purchases of recorded webinars: no refund will be given.
In person training and weekend course
Delegates
Thank you for buying a training course. Notice of cancellation must be in writing via email sent to [email protected]. If the attendee wishes to cancel/postpone a course, the following policy will apply unless agreed by prior arrangement:
- More than 4 weeks prior to the course start date:£35 administration charge is payable
- 28 - 15 days prior to the course date: 50% fees are payable
- 7 – 0 days prior to the course start date: 100% fees are payable
Alternatively, a candidate can be substituted up to 24 hours before the start of the training and 7 days for the weekend course. It may be necessary for reasons beyond the control of the SLA to change the date, time, content and instructor/s. We reserve the right to cancel a course up to and including the date of the course. In the unfortunate event that a training course should be cancelled, we will endeavour to provide an alternative date. The SLA disclaim any further liability. If the alternative date is not suitable a full refund will be provided.
In the event that a payment is to be refunded, the SLA will endeavour to process all refunds as quickly as possible. Refunds can only be made to the card account or bank account from which the refundable payment was made. Unfortunately in the event of cancellation the SLA cannot accept responsibility for any incidental expenses incurred. The SLA reserves the right to alter the published programme and any information contained in it.
Exhibitors
Spaces are limited. All exhibitors are asked to contribute a prize to the Exhibitor Bingo draw. These prices are inclusive of an early bird booking discount. Bookings made after 20th December will have a late booking fee applied. Company information must be provided to the SLA before the end of February 2023. Failure to do so may see information omitted from delegate provisions but the company remains liable for the full fee. Cancellations will be charged at 50% of the full fee. Unfortunately in the event of cancellation of the Weekend Course due to unforeseen circumstances the SLA cannot accept responsibility for any incidental expenses incurred. The SLA reserves the right to alter the published programme and any information contained in it.
Donation Refund Policy
In the event that a donation is made to the SLA, a registered charity, via sla.org.uk as a result of fraud or misuse or in the event of accidental duplicate transactions, we will refund the donation amount electronically back to the same card that was used to make the original transaction, provided the request is made within 14 days of the transaction. Please contact us stating the details you gave when you made the donation and the date and time. If you become aware that your card has been used fraudulently, please contact your card provider. No other refunds will be given otherwise except in exceptional circumstances and will be entirely at the discretion of management.
Terms of Use for website
THIS IS A LEGAL AGREEMENT BETWEEN YOU AND the School Library Association (the SLA), of 1 Pine Court, Kembrey Park, Swindon, SN2 8AD governing the terms of your use of this Site. This Agreement (together with any annexure additions updates or revisions hereto) constitute the Agreement between you and the SLA.
Introduction and Definitions
Your access to, use of, linking to the Site, use of software or downloading software on the Site (collectively, your "Access") is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained on this page and elsewhere on the Site ("Terms of Use"). If you do not agree with the Terms of Use, leave this Site. This website (the "Site") is owned and operated by the SLA.
The Terms of Use of this Site do not affect your statutory rights as a consumer.
"You" and "Your" means the person using this Site to order goods and subject to these Terms of Use.
"the SLA" , "We", "Us", or "Our" means: {School Library Association, 1 Pine Court, Kembrey Park, Swindon, SN2 8AD}
Disclaimers and Limitation of Liability
To the extent permitted by law, the SLA provides this Site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this Site, or that it will be timely or error-free, that defects will be corrected, or that the Site or server that makes it available are free of viruses or other harmful components.
Subject to the previous paragraph, neither we nor our officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this Site.
Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.
Intellectual Property
You may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify or re-use the materials from this Site for anything other than personal, non-commercial use, including in particular any purpose which publicly re-sells or re-uses the materials, without the prior written consent of the copyright holder. This includes sharing the sharing of any content or resources with non-SLA members.
All copyright, trade marks and other intellectual property rights in this Site and its content (including without limitation the Site design, text, graphics, logos, icons, images and all software, databases and source code connected with the Site) are owned by or licensed to the SLA or otherwise used by the SLA as permitted by law.
Availability
This Site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.
Indemnity
You must indemnify and hold harmless us and, our directors, officers, employees, agents, vendors, advertisers, partners and suppliers and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from your Access to and use of this Site, any breach or violation of the Terms of Use of this Site or your violation of any law or your violation of the rights of any third party.
Limitations of Use
This Site is intended to be accessed by persons located in the UK and we make no representation that any information, materials or functions included in this Site are appropriate for use in any other jurisdiction.
By using this Site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the Site or contacting us.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
To use our service you must be over 18 years of age.
Any passwords issued by this site should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.
You may not use the Site for any unlawful or unauthorised purpose, including without limitation: Distributing any unlawful, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material; Transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice; Interfering with any other persons use or enjoyment of the Site; Damaging, disabling or impairing the operation of this Site or attempting to gain unauthorised access to this Site or to networks connected to it, through hacking, spoofing or other such similar means.
Feedback and User Submissions
We do not solicit nor wish to receive any confidential or proprietary information from you. Nor do we wish to receive any creative materials, ideas or suggestions other than those we specifically request.
If you do send to us by email or otherwise, any communication or material, you represent and warrant that the information and material is original to you, and you will be deemed to have granted us a perpetual, world-wide, royalty-free license to use such communications or material in any way we see fit and we will be free to use any such material or information contained in communications you send for any purpose whatsoever.
Termination
We reserve the right to decline a new registration, terminate your right to link to the Site, remove you as a user of this Site, and/or prevent any further use if you violate any of the Terms of Use. If we consider there to be a risk of liability or loss to us or our partner websites we may take any action deemed necessary to prevent such a liability or loss from occurring.
If we terminate your right to link to the Site you must cease linking to the Site immediately. Any person who holds a suspended or terminated membership must not order from or re-join this Site without our prior written consent. We reserve the right to assign or sub-contract any or all of our rights and obligations under these terms. Please note that we have the ability to trace your IP address, and if necessary, contact your ISP in the event of a suspected breach of these Terms of Use.
Enforceability
If any part of these Terms of Use are deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.
Governing Law
The Terms of Use, Privacy Policy and any matter relating to this Site shall be governed by English law and any dispute shall be resolved exclusively in the courts of England.
We recommend you print a copy of these Terms of Use for your future reference.
If you have any questions regarding these Terms of Use or any aspect of our service please contact us at [email protected]